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Resgrid.com Blog | Open Source Dispatch
Training record management is just a formal way of saying you have a system for creating, storing, and keeping track of all your team's training activities and certifications. But for first responders, it's so much more than paperwork—it’s the backbone that proves your agency is ready, compliant, and legally defensible. Getting this right has a …
Think of a computer aided dispatch (CAD) system as the digital brain of an emergency operations center. It takes in all the raw information, like 911 calls, and instantly orchestrates a swift, intelligent response. It's the difference between chaotic radio traffic and paper maps versus precise, life-saving action, all driven by automating critical tasks and …
When you hear "police dispatch," you might picture someone talking into a radio, surrounded by maps and notepads. While the radio is still essential, the command center it connects to has undergone a massive digital shift. Today, that hub is the police computer-aided dispatch, or CAD, system. Think of it as the digital command center …
Think of an Outage Management System (OMS) as the digital command center for any organization that can't afford downtime. It’s a specialized platform that cuts through the fog of a service disruption, replacing guesswork and frantic phone calls with real-time data and automated workflows. The whole point is to get services back online or manage …
Think of a police mobile command center as a headquarters on wheels. It’s a self-contained nerve center designed to bring command, control, and communication capabilities right to the heart of a major incident, establishing order when everything feels like chaos. The Nerve Center on Wheels Imagine a massive, multi-car pileup on the highway. It's pure …
Knowing how to size up the scene is the first, most critical step in laying the groundwork for a safe and successful emergency response. It's that rapid, yet systematic, process of evaluating an incident to figure out its scope, spot immediate hazards, and get a handle on what resources you'll need. Every single action that …
Situational awareness is more than just a concept; it’s the critical, real-time understanding of an evolving environment that separates successful outcomes from catastrophic failures. It's the dispatcher seeing the whole board, the incident commander anticipating a fire's next move, and the security chief spotting a threat before it escalates. This article breaks down 10 distinct …
When the call comes in, chaos is the enemy. Emergency management software is the central nervous system for any response team, serving as the one platform that can coordinate people, equipment, and information in real-time. Think of it as an air traffic control system, but for boots on the ground. It’s all about getting the …
A computer assisted dispatch system is basically the digital nerve center for any outfit that has people and resources out in the field. Think of it like an air traffic controller, but for everything happening on the ground. It’s the magic that turns a storm of chaotic radio calls and messy whiteboards into a single, …
When we talk about "technology in law enforcement," we're really talking about the whole digital toolkit—the software, hardware, and systems that agencies rely on to work smarter, keep officers safer, and build better relationships with their communities. This isn't just one thing; it's everything from dispatch systems and body cameras to AI-powered analytics, all working …