A New Year, a New Resgrid
It’s been a wild year. Actually, it’s been a few years. Last year, Resgrid started to make some solid forward momentum instead of the endless whack-a-mole that 2020 to 2022 was. End of the year, we usually take two weeks …
Resgrid SOC2 and Company Update
Starting in September 2023 Resgrid has started the journey to get SOC2 Certified and as a result there will be a number of changes to some of our back end systems, processes, etc as a result. Part of SOC2 is …
Resgrid Updates
There has been a whole lot happening with Resgrid over the first half of the year and I wanted to share some updates with you all. Texting and SMS Updates Due to rising costs and spam issues we’ve had to …
Responder v9 Update
Our first app in the app stores was the Responder app. At the time, it just had 2 buttons; Responding and Not Responding, how far we have come. We have been working on updating our apps to brand new architectures …
Unit App, Dispatch App and Push-To-Talk Update
We are nearing the end of 2021 and wanted to give a status update on the new Unit App (version 6), Dispatch App and Push-To-Talk system. All 3 projects are moving along nicely. We are feature complete on the Dispatch …
Major API and Unit App Update
We have started rolling out our new v4 API update! This API is a evolution in how we want our APIs to be consumed and bring some consistency between API endpoints. Other important aspects of the v4 api is to …
Resgrid Disaster Recovery
In the specter of the Caldor Fire we’ve been hard at work with Resgrid’s backend and resilient systems. We have some redundancy plans in place but with a major event we felt it necessary to step up our efforts and …
Announcing Resgrid Dispatch
I’m excited to share with you all a new application we have been working on the last 6 months. Resgrid Dispatch is a dedicated dispatcher oriented application, that allows your dispatchers to easily log in, manage, create calls and control …
Help Desk System Status
After receiving numerous reports over the last few months, we took a deeper look as to why some users were not getting responses to support requests they submitted. Due to a configuration issue a number of tickets were being routed …
Resgrid, 2020 in Review
Starting in 2019 we started to overhaul Resgrid, make it more modern, add more value, push our open-source offerings and start to expand our features and fix underlying system issues. Our focus for Resgrid is to make the system a …