Resgrid Disaster Recovery
In the specter of the Caldor Fire we’ve been hard at work with Resgrid’s backend and resilient systems. We have some redundancy plans in place but with a major event we felt it necessary to step up our efforts and …
Announcing Resgrid Dispatch
I’m excited to share with you all a new application we have been working on the last 6 months. Resgrid Dispatch is a dedicated dispatcher oriented application, that allows your dispatchers to easily log in, manage, create calls and control …
Help Desk System Status
After receiving numerous reports over the last few months, we took a deeper look as to why some users were not getting responses to support requests they submitted. Due to a configuration issue a number of tickets were being routed …
Resgrid, 2020 in Review
Starting in 2019 we started to overhaul Resgrid, make it more modern, add more value, push our open-source offerings and start to expand our features and fix underlying system issues. Our focus for Resgrid is to make the system a …
Resgrid System Maintenance
Resgrid will be going down for maintenance on Saturday December 19th starting at 5PM Pacific time and lasting for approximately 3 hours. We hope to have the system back online and servicing requests sooner, but have to plan for the …
Resgrid v3 Status Update
I wanted to give a status update on the Resgrid v3 update as it’s been a few since it was announced. We are in the final stages of testing and validation. Were hoping this phase goes well as that would …
Announcing Resgrid 3.0
Every 3 or so years we undertake a large refresh of our underlying architecture. The reason we invest this amount of time, effort and capital is to ensure our code, servers and mechanisms are staying current with latest trends, advancements …
Text Messaging Numbers
Text messaging at scale can be a difficult endeavor. We have struggled through the years to strike the right balance of offering an affordable service and offering a top tier text messaging experience, sometimes it works other times not so …
Resgrid Engineering Update 9/29/20
To keep Resgrid up to date with the latest Technologies and allow for maximum efficiency and future stability we make the investment every 3 years or so to perform a major overhaul of the system. It’s time consuming, and not …
Resgrid Release Cadence
Updates, both new features and fixes are vital to keep software and services modern and have feature sets that evolve with the needs of users. For the Resgrid service we try and push out updates to production at least weekly …