Resgrid Blog
Resgrid.com Blog | Open Source Dispatch
De-escalation training isn't just a buzzword; it's a specific set of skills that equips officers with the communication, assessment, and tactical tools needed to calm down volatile situations with minimal force. It's absolutely critical for cutting down on use-of-force incidents, rebuilding trust with the community, and ultimately keeping everyone safer—officers included. This is about moving …
Getting comfortable with a Motorola walkie talkie is actually pretty intuitive once you understand the key functions. At its core, you just need to power on the device, pick the right channel with the top knob, and press the big Push-to-Talk (PTT) button on the side to talk. Let go of the PTT, and you're …
Yes, setting up free text messaging alerts is absolutely possible, and for many emergency response teams, it's a game-changer. The secret lies in leveraging technology that's already out there, like email-to-SMS gateways, to get around the costs of dedicated SMS services. I'm going to walk you through exactly how to build a reliable, no-cost alert …
In the high-stakes world of emergency services, efficiency is not just a metric-it is a lifeline. Every second saved, every resource optimized, and every communication clarified can dramatically alter outcomes. For first responder organizations, dispatch centers, and businesses with critical field operations, adopting modern field service management best practices is no longer an option; it …
Emergency operations center software sits at the heart of every critical response, acting as a live command post for incident managers. It weaves incident management, secure messaging, dispatch coordination, personnel and equipment tracking, plus robust analytics into one unified interface. Public safety teams and private organizations turn to these platforms to swap out paper workflows …
A dispatch CAD system is the digital brain behind any response operation. It's what turns the chaos of incoming emergency calls and service requests into a clear, actionable plan. Think of it as the system that replaces scribbled notes and radio guesswork with a central command hub that instantly organizes details, finds the closest units, …
If you're running a mobile workforce, you know the chaos. Sticky notes, endless phone calls, and messy spreadsheets are the old way of managing jobs and tracking your people in the field. Dispatching software is the modern answer—a centralized digital tool that brings order to that chaos, automating how you assign jobs and manage your …
EMS charting software is the digital backbone of modern prehospital care, replacing the old clipboard and paper reports with electronic Patient Care Reports (ePCRs). At its core, this software is all about capturing accurate, real-time documentation of every patient encounter out in the field. Making the switch from paper to digital isn't a luxury anymore—it's …
Think of a Computer-Aided Dispatch system as the digital nerve center for any public safety operation. It's the "air traffic control" for police, fire, and EMS, cutting through the chaos of an emergency to make sure the right people get to the right place, fast. This tech isn't just a nice-to-have; it's the backbone of …
When you boil it down, police communication technology is the nervous system of modern law enforcement. It’s what allows for that real-time flow of critical information, the very thing that keeps officers safe and communities protected. These systems are the lifelines connecting dispatch, patrol officers, and other emergency services, turning them into a single, cohesive …