Resgrid Blog
Resgrid.com Blog | Open Source Dispatch
In a critical incident, the line between a good outcome and a tragedy can come down to a single piece of equipment. Think of equipment inventory software as the digital quartermaster for your agency, ensuring every asset—from a defibrillator in an ambulance to a multi-gas meter on a fire engine—is accounted for, ready to go, …
Think of a computer aided dispatching system as the digital air traffic controller for your ground crew. It’s the brain of any mobile operation, turning a chaotic flood of incoming calls and incidents into a calm, coordinated, and cost-effective response. What Is a Computer Aided Dispatching System? Let’s paint a picture. A sudden storm rips …
When a crisis hits, a generic disaster recovery plan is worse than useless—it's a liability. For dispatch centers and first responders, where every second is critical, a standard corporate plan just doesn't cut it. It fails to grasp the unique, high-stakes world you operate in, which is why our purpose-built disaster recovery plan template is …
An effective emergency operations plan template is more than just a document you fill out; it's a strategic framework for building a truly resilient and actionable response to any crisis. It's what moves your agency from a simple checklist mentality to a state of genuine operational readiness, saving you countless hours and significant costs by …
In a world where operational efficiency can make or break an organization, managing field personnel, vehicles, and jobs effectively is paramount. Dispatch software serves as the nerve center for any mobile operation, but the associated costs can be prohibitive for small businesses, volunteer organizations, and independent owner-operators. The good news is that a powerful free …
De-escalation training isn't just a buzzword; it's a specific set of skills that equips officers with the communication, assessment, and tactical tools needed to calm down volatile situations with minimal force. It's absolutely critical for cutting down on use-of-force incidents, rebuilding trust with the community, and ultimately keeping everyone safer—officers included. This is about moving …
Getting comfortable with a Motorola walkie talkie is actually pretty intuitive once you understand the key functions. At its core, you just need to power on the device, pick the right channel with the top knob, and press the big Push-to-Talk (PTT) button on the side to talk. Let go of the PTT, and you're …
Yes, setting up free text messaging alerts is absolutely possible, and for many emergency response teams, it's a game-changer. The secret lies in leveraging technology that's already out there, like email-to-SMS gateways, to get around the costs of dedicated SMS services. I'm going to walk you through exactly how to build a reliable, no-cost alert …
In the high-stakes world of emergency services, efficiency is not just a metric-it is a lifeline. Every second saved, every resource optimized, and every communication clarified can dramatically alter outcomes. For first responder organizations, dispatch centers, and businesses with critical field operations, adopting modern field service management best practices is no longer an option; it …
Emergency operations center software sits at the heart of every critical response, acting as a live command post for incident managers. It weaves incident management, secure messaging, dispatch coordination, personnel and equipment tracking, plus robust analytics into one unified interface. Public safety teams and private organizations turn to these platforms to swap out paper workflows …