Resgrid Blog
Resgrid.com Blog | Open Source Dispatch
Software for fire departments is all about swapping out stacks of paper, endless phone trees, and radio chaos for a single, unified digital system. Think of it as the central command center for everything—dispatch, communication, and resource management—all working together to improve response times and keep firefighters safe. The cool part is, platforms like Resgrid …
It’s unthinkable to navigate a crisis with outdated paper maps while your team has real-time GPS, right? Yet, a surprising number of organizations run their entire dispatch operations exactly that way. That’s the core difference between a traditional, on-premise system and modern cloud based dispatch software. This isn't just some IT upgrade; it’s a complete …
At its core, a firefighter accountability system is the framework—part process, part technology—that we use to track every single responder on an incident scene. The goal is simple but absolutely critical: know who is on scene, where they are, and what they are doing at all times. This constant, real-time awareness isn't just a nice-to-have; …
So, what exactly is Automatic Vehicle Location, or AVL? On the surface, it’s a simple acronym for a technology that tracks vehicles. But for any organization with people and equipment out in the field, it’s the key to real-time operational awareness—the difference between flying blind and having a clear picture of everything that’s happening. Unpacking …
Think of emergency management software as a digital command center. It’s designed to cut through the fog of war that often descends during a crisis, replacing scattered radio chatter and messy spreadsheets with a single, clear picture for everyone involved. When seconds count, this kind of system helps dispatchers, first responders, and command staff make …
Hiring a 911 dispatcher is one of the most critical decisions a public safety agency can make. An exceptional dispatcher is a calm, decisive, multitasking professional who serves as the first point of contact in a crisis. A poor hire, however, can increase response times, introduce significant liability, and quickly erode public trust. The key …
Improving team communication, especially when the stakes are high, isn't just about talking more. It’s about building a bulletproof system where information flows predictably, ensuring every single person has the right details at the right time. Why Standard Communication Advice Fails in Emergencies Let’s be honest for a second. Most of the team communication tips …
Yes, you can absolutely get free text message alerts for your department. It's not just possible; it's a powerful and cost-effective way to get critical information out to your people instantly. By tapping into existing email-to-SMS technology, first responder agencies can send notifications directly to their team's phones without having to pay the expensive per-message …
In a critical incident, the line between a good outcome and a tragedy can come down to a single piece of equipment. Think of equipment inventory software as the digital quartermaster for your agency, ensuring every asset—from a defibrillator in an ambulance to a multi-gas meter on a fire engine—is accounted for, ready to go, …
Think of a computer aided dispatching system as the digital air traffic controller for your ground crew. It’s the brain of any mobile operation, turning a chaotic flood of incoming calls and incidents into a calm, coordinated, and cost-effective response. What Is a Computer Aided Dispatching System? Let’s paint a picture. A sudden storm rips …