Resgrid Blog
Resgrid.com Blog | Open Source Dispatch
At its core, a firefighter accountability system is the framework—part process, part technology—that we use to track every single responder on an incident scene. The goal is simple but absolutely critical: know who is on scene, where they are, and what they are doing at all times. This constant, real-time awareness isn't just a nice-to-have; …
So, what exactly is Automatic Vehicle Location, or AVL? On the surface, it’s a simple acronym for a technology that tracks vehicles. But for any organization with people and equipment out in the field, it’s the key to real-time operational awareness—the difference between flying blind and having a clear picture of everything that’s happening. Unpacking …
Think of emergency management software as a digital command center. It’s designed to cut through the fog of war that often descends during a crisis, replacing scattered radio chatter and messy spreadsheets with a single, clear picture for everyone involved. When seconds count, this kind of system helps dispatchers, first responders, and command staff make …
Hiring a 911 dispatcher is one of the most critical decisions a public safety agency can make. An exceptional dispatcher is a calm, decisive, multitasking professional who serves as the first point of contact in a crisis. A poor hire, however, can increase response times, introduce significant liability, and quickly erode public trust. The key …
Improving team communication, especially when the stakes are high, isn't just about talking more. It’s about building a bulletproof system where information flows predictably, ensuring every single person has the right details at the right time. Why Standard Communication Advice Fails in Emergencies Let’s be honest for a second. Most of the team communication tips …
Yes, you can absolutely get free text message alerts for your department. It's not just possible; it's a powerful and cost-effective way to get critical information out to your people instantly. By tapping into existing email-to-SMS technology, first responder agencies can send notifications directly to their team's phones without having to pay the expensive per-message …
In a critical incident, the line between a good outcome and a tragedy can come down to a single piece of equipment. Think of equipment inventory software as the digital quartermaster for your agency, ensuring every asset—from a defibrillator in an ambulance to a multi-gas meter on a fire engine—is accounted for, ready to go, …
Think of a computer aided dispatching system as the digital air traffic controller for your ground crew. It’s the brain of any mobile operation, turning a chaotic flood of incoming calls and incidents into a calm, coordinated, and cost-effective response. What Is a Computer Aided Dispatching System? Let’s paint a picture. A sudden storm rips …
When a crisis hits, a generic disaster recovery plan is worse than useless—it's a liability. For dispatch centers and first responders, where every second is critical, a standard corporate plan just doesn't cut it. It fails to grasp the unique, high-stakes world you operate in, which is why our purpose-built disaster recovery plan template is …
An effective emergency operations plan template is more than just a document you fill out; it's a strategic framework for building a truly resilient and actionable response to any crisis. It's what moves your agency from a simple checklist mentality to a state of genuine operational readiness, saving you countless hours and significant costs by …