Resgrid Blog
Resgrid.com Blog | Open Source Dispatch
A call drops, units are moving, and then someone says the reserve ambulance has a charging issue and the frontline rig is already down for a repair nobody documented clearly. That's how many agencies discover their maintenance process isn't really a process. It's a mix of memory, sticky notes, paper check sheets, and a spreadsheet …
You probably already know the problem. Your people completed ICS courses, passed the quizzes, and walked away with binders or PDFs. Then six months later a real incident hits, the radio traffic gets messy, resources start moving without clear assignments, and the person in command has to think, talk, track, and prioritize all at once. …
It's the end of the shift. The rigs are back in service, the station has finally gone quiet, and someone still has to finish the incident report. That's usually the moment NFIRS becomes everybody's least favorite task. Most departments treat nfirs fire reporting like a compliance chore. Fill the boxes, pick the codes, send it …
At 2:13 a.m., the phones start stacking up. A transformer failure has knocked out power across several neighborhoods. Traffic signals are dark. A lift station is at risk. The fire department wants road closure support. Public works needs a priority list. The city manager wants a briefing in ten minutes. Dispatch is already juggling calls …
A storm cell rolls through the county. Power flickers at a nursing facility. A brush fire jumps a line and starts moving toward a subdivision. Your dispatch center is taking calls, field units are moving, and then the one thing nobody wants happens. Cellular service gets spotty, data sessions stall, and crews start repeating themselves …
A charger problem rarely shows up at the charging rack. It shows up in the middle of a call, when a portable that looked fine at shift start suddenly drops out on transmit, won’t power on after lunch, or comes back from staging with less runtime than the crew expected. That’s why experienced radio techs …
A lot of projects don’t fail all at once. They drift. A dispatch technology upgrade slips a few tasks. Training takes longer than expected. Overtime gets approved to keep momentum up. The monthly status meeting still sounds fine because each team lead can point to activity. What leadership still can’t answer is the question that …
The failure usually starts small. Security spots lightning on the radar. Medical wants to hold a pedestrian route open. Stage management is asking whether to pause the set. Someone grabs a radio, someone else opens a group text, and the crowd hears three different instructions within two minutes. That’s why a rave emergency alert system …
You’re probably dealing with one of two problems right now. Either your agency already owns Motorola VHF radios and needs to get more life out of them, or you’re trying to buy the right radios without paying for features your crews won’t use. That’s where most vhf radio motorola decisions go wrong. People shop by …
At some point, every agency gets the same ugly lesson. A unit goes out on a serious call and something that should have worked doesn't. The truck starts hard. The portable radio battery dies early. The stretcher lock sticks. The thermal camera is technically in inventory, but nobody can say which rig it was moved …