Resgrid Blog
Resgrid.com Blog | Open Source Dispatch
We are nearing the end of 2021 and wanted to give a status update on the new Unit App (version 6), Dispatch App and Push-To-Talk system. All 3 projects are moving along nicely. We are feature complete on the Dispatch App but needed to update the Unit App to finalize the Push-To-Talk system between the …
We have started rolling out our new v4 API update! This API is a evolution in how we want our APIs to be consumed and bring some consistency between API endpoints. Other important aspects of the v4 api is to ensure that access controls are being performed in standard and consistent manners. This is our …
In the specter of the Caldor Fire we’ve been hard at work with Resgrid’s backend and resilient systems. We have some redundancy plans in place but with a major event we felt it necessary to step up our efforts and ensure that Resgrid is always available. Although we have some really cool feature we are …
I’m excited to share with you all a new application we have been working on the last 6 months. Resgrid Dispatch is a dedicated dispatcher oriented application, that allows your dispatchers to easily log in, manage, create calls and control units. After a lot of feedback and working with a lot of you we came …
After receiving numerous reports over the last few months, we took a deeper look as to why some users were not getting responses to support requests they submitted. Due to a configuration issue a number of tickets were being routed in the system that prevented us from seeing them. We apologize for this issue and …
Starting in 2019 we started to overhaul Resgrid, make it more modern, add more value, push our open-source offerings and start to expand our features and fix underlying system issues. Our focus for Resgrid is to make the system a top tier dispatch and management solution for everyone. The amount of effort required for this …
Resgrid will be going down for maintenance on Saturday December 19th starting at 5PM Pacific time and lasting for approximately 3 hours. We hope to have the system back online and servicing requests sooner, but have to plan for the larger downtime window. During this downtime both the web and api services and all dispatching …
I wanted to give a status update on the Resgrid v3 update as it’s been a few since it was announced. We are in the final stages of testing and validation. Were hoping this phase goes well as that would put us right on track to getting the system out before the end of the …
Every 3 or so years we undertake a large refresh of our underlying architecture. The reason we invest this amount of time, effort and capital is to ensure our code, servers and mechanisms are staying current with latest trends, advancements and patterns. Our last major refresh was done in 2015/2016 and we knew we were …
Text messaging at scale can be a difficult endeavor. We have struggled through the years to strike the right balance of offering an affordable service and offering a top tier text messaging experience, sometimes it works other times not so much. With the rise of spammers, phishers and scammers, text messaging has gotten more difficult. …