Resgrid Blog
Resgrid.com Blog | Open Source Dispatch
Hiring a 911 dispatcher is one of the most critical decisions a public safety agency can make. An exceptional dispatcher is a calm, decisive, multitasking professional who serves as the first point of contact in a crisis. A poor hire, however, can increase response times, introduce significant liability, and quickly erode public trust. The key …
Improving team communication, especially when the stakes are high, isn't just about talking more. It’s about building a bulletproof system where information flows predictably, ensuring every single person has the right details at the right time. Why Standard Communication Advice Fails in Emergencies Let’s be honest for a second. Most of the team communication tips …
Yes, you can absolutely get free text message alerts for your department. It's not just possible; it's a powerful and cost-effective way to get critical information out to your people instantly. By tapping into existing email-to-SMS technology, first responder agencies can send notifications directly to their team's phones without having to pay the expensive per-message …
In a critical incident, the line between a good outcome and a tragedy can come down to a single piece of equipment. Think of equipment inventory software as the digital quartermaster for your agency, ensuring every asset—from a defibrillator in an ambulance to a multi-gas meter on a fire engine—is accounted for, ready to go, …
Think of a computer aided dispatching system as the digital air traffic controller for your ground crew. It’s the brain of any mobile operation, turning a chaotic flood of incoming calls and incidents into a calm, coordinated, and cost-effective response. What Is a Computer Aided Dispatching System? Let’s paint a picture. A sudden storm rips …
When a crisis hits, a generic disaster recovery plan is worse than useless—it's a liability. For dispatch centers and first responders, where every second is critical, a standard corporate plan just doesn't cut it. It fails to grasp the unique, high-stakes world you operate in, which is why our purpose-built disaster recovery plan template is …
An effective emergency operations plan template is more than just a document you fill out; it's a strategic framework for building a truly resilient and actionable response to any crisis. It's what moves your agency from a simple checklist mentality to a state of genuine operational readiness, saving you countless hours and significant costs by …
In a world where operational efficiency can make or break an organization, managing field personnel, vehicles, and jobs effectively is paramount. Dispatch software serves as the nerve center for any mobile operation, but the associated costs can be prohibitive for small businesses, volunteer organizations, and independent owner-operators. The good news is that a powerful free …
De-escalation training isn't just a buzzword; it's a specific set of skills that equips officers with the communication, assessment, and tactical tools needed to calm down volatile situations with minimal force. It's absolutely critical for cutting down on use-of-force incidents, rebuilding trust with the community, and ultimately keeping everyone safer—officers included. This is about moving …
Getting comfortable with a Motorola walkie talkie is actually pretty intuitive once you understand the key functions. At its core, you just need to power on the device, pick the right channel with the top knob, and press the big Push-to-Talk (PTT) button on the side to talk. Let go of the PTT, and you're …