Resgrid Blog
Resgrid.com Blog | Open Source Dispatch
When you're creating standard operating procedures, it's a three-part dance: figure out the mission-critical tasks, write down the absolute best way to get them done, and then run it by the folks who actually do the work. This process turns that hard-won institutional knowledge into a clear, actionable guide that keeps everyone consistent, safe, and …
In an interconnected world, a crisis can escalate from a localized incident to a widespread reputational disaster in minutes. Whether it's a public safety emergency, a critical system failure, or a social media firestorm, the quality of your response defines the outcome. Effective crisis communication strategies are not just about damage control; they are a …
In today's fast-paced operational landscape, an incident isn't a matter of 'if,' but 'when.' Whether you're managing a first responder team, a complex dispatch center, or a business's critical infrastructure, how you handle unexpected events directly impacts your bottom line, reputation, and operational continuity. Simply reacting to crises as they arise is a recipe for …
The last year and a half have been extremely busy. In a future update I’ll update you all on some other very cool work being done behind the scenes and also some really cool things Resgrid is working toward. But today we hae to talk about the state of the Resgrid Responder and Unit apps; …
It’s been a wild year. Actually, it’s been a few years. Last year, Resgrid started to make some solid forward momentum instead of the endless whack-a-mole that 2020 to 2022 was. End of the year, we usually take two weeks off. While we did take some much-earned family time, there was a ton of work …
Starting in September 2023 Resgrid has started the journey to get SOC2 Certified and as a result there will be a number of changes to some of our back end systems, processes, etc as a result. Part of SOC2 is knowing a lot more about the vendors utilized. Although we check all vendors when we …
There has been a whole lot happening with Resgrid over the first half of the year and I wanted to share some updates with you all. Texting and SMS Updates Due to rising costs and spam issues we’ve had to stop offing SMS messaging on our Free plans for all types (Calls, Messages and Notifications). …
Our first app in the app stores was the Responder app. At the time, it just had 2 buttons; Responding and Not Responding, how far we have come. We have been working on updating our apps to brand new architectures and platforms. Our first app in this new architecture was our Dispatch app, afterwards we …
We are nearing the end of 2021 and wanted to give a status update on the new Unit App (version 6), Dispatch App and Push-To-Talk system. All 3 projects are moving along nicely. We are feature complete on the Dispatch App but needed to update the Unit App to finalize the Push-To-Talk system between the …
We have started rolling out our new v4 API update! This API is a evolution in how we want our APIs to be consumed and bring some consistency between API endpoints. Other important aspects of the v4 api is to ensure that access controls are being performed in standard and consistent manners. This is our …