Resgrid Blog
Resgrid.com Blog | Open Source Dispatch
Long before the flashing lights and sirens appear, a 911 dispatcher is already on the scene—through a headset. The heart of 911 dispatcher job duties is being that calm, decisive voice in the middle of someone's worst day. They're the true first point of contact, the central nervous system for every single emergency response. The …
Effective documentation is the cornerstone of great patient care and sound operations. A well-written patient care report (PCR) not only ensures continuity of care but also provides critical legal protection and is essential for accurate billing and reimbursement. However, many EMS professionals fall into a routine, using the same narrative style for every call, which …
When you're in the middle of a chaotic event, the incident command board is your anchor. Think of it as the central nervous system for the entire operation, providing a single, visual source of truth that keeps everyone on the same page. It’s a tool built to cut through the noise, prevent confusion, and align …
A solid fire scene size up isn't just a box to check; it's the systematic evaluation that sets the tone for the entire operation. It's the foundation for every decision you make from the moment you roll up. This is where you rapidly process what you see to build a smart, safe, and effective initial …
When you're creating standard operating procedures, it's a three-part dance: figure out the mission-critical tasks, write down the absolute best way to get them done, and then run it by the folks who actually do the work. This process turns that hard-won institutional knowledge into a clear, actionable guide that keeps everyone consistent, safe, and …
In an interconnected world, a crisis can escalate from a localized incident to a widespread reputational disaster in minutes. Whether it's a public safety emergency, a critical system failure, or a social media firestorm, the quality of your response defines the outcome. Effective crisis communication strategies are not just about damage control; they are a …
In today's fast-paced operational landscape, an incident isn't a matter of 'if,' but 'when.' Whether you're managing a first responder team, a complex dispatch center, or a business's critical infrastructure, how you handle unexpected events directly impacts your bottom line, reputation, and operational continuity. Simply reacting to crises as they arise is a recipe for …
The last year and a half have been extremely busy. In a future update I’ll update you all on some other very cool work being done behind the scenes and also some really cool things Resgrid is working toward. But today we hae to talk about the state of the Resgrid Responder and Unit apps; …
It’s been a wild year. Actually, it’s been a few years. Last year, Resgrid started to make some solid forward momentum instead of the endless whack-a-mole that 2020 to 2022 was. End of the year, we usually take two weeks off. While we did take some much-earned family time, there was a ton of work …
Starting in September 2023 Resgrid has started the journey to get SOC2 Certified and as a result there will be a number of changes to some of our back end systems, processes, etc as a result. Part of SOC2 is knowing a lot more about the vendors utilized. Although we check all vendors when we …