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Resgrid.com Blog | Open Source Dispatch
Your dispatcher is on the phone. A field unit is asking for the address again. Another supervisor is texting a route change. Someone in the office is updating a whiteboard that was already wrong ten minutes ago. Meanwhile, the customer, patient, tenant, or incident commander wants an ETA you can't give with confidence. That's the …
You're probably dealing with this already. A unit is en route, another is staging, dispatch is fielding updates from three directions, and someone important is still relying on a phone call chain or a consumer chat thread to push operational information. That works right up until the moment it doesn't. In routine operations, bad communication …
You probably already know the problem. Your people completed ICS courses, passed the quizzes, and walked away with binders or PDFs. Then six months later a real incident hits, the radio traffic gets messy, resources start moving without clear assignments, and the person in command has to think, talk, track, and prioritize all at once. …
It's the end of the shift. The rigs are back in service, the station has finally gone quiet, and someone still has to finish the incident report. That's usually the moment NFIRS becomes everybody's least favorite task. Most departments treat nfirs fire reporting like a compliance chore. Fill the boxes, pick the codes, send it …
The failure usually starts small. Security spots lightning on the radar. Medical wants to hold a pedestrian route open. Stage management is asking whether to pause the set. Someone grabs a radio, someone else opens a group text, and the crowd hears three different instructions within two minutes. That’s why a rave emergency alert system …
At some point, every agency gets the same ugly lesson. A unit goes out on a serious call and something that should have worked doesn't. The truck starts hard. The portable radio battery dies early. The stretcher lock sticks. The thermal camera is technically in inventory, but nobody can say which rig it was moved …
A lot of departments are one dead battery, one missed service interval, or one undocumented repair away from a bad day getting worse. You know the kind of problem. A unit tones out, the vehicle starts rough, a monitor fails its self-check, or a radio cache comes up short because nobody updated the last checkout. …
You hear a siren, see an ambulance roll past, and somebody says, “EMS is here.” A minute later, another person says, “The EMTs are on scene.” These terms are often used interchangeably. They don’t. That difference matters more than vocabulary. It affects who gets dispatched, what care happens on scene, how agencies staff units, and …
At 02:17, the plan still looks clean. Three engines are assigned. Mutual aid is en route. Dispatch has the addresses. The board says the operation is under control. By 03:05, it isn’t. One road closure wasn’t pushed to everyone. A crew got sent twice to the same task while another assignment sat open. Relief staffing …
A bad badge problem usually shows up at the worst time. You’ve got firefighters from one department, medics from a private ambulance service, deputies handling traffic, and a few volunteers who were brought in because the incident ran longer than expected. Somebody needs access past the perimeter. Somebody else says they’re cleared for patient care. …