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Resgrid.com Blog | Open Source Dispatch
You've probably used a walkie-talkie before. Press a button to talk, release it to listen. It's simple, direct, and gets the job done. That, in a nutshell, is the core of push to talk—but it's been supercharged for the modern world. What Is Push to Talk in Simple Terms? Push to Talk (PTT) is a …
When you're in the thick of it, you need answers. Not answers from last week's summary, but answers for right now. That's where an ad hoc report comes in. It's a one-off report you create on the fly to answer a specific, urgent question that your regular, pre-built reports just can't handle. Think of it …
When people hear "incident reporting program," they usually picture a stack of paperwork. But that's missing the point entirely. A good program isn't about filling out forms; it's a powerful intelligence system designed to capture every unusual event—accidents, near-misses, equipment hiccups, you name it—so you can stop it from happening again. It’s about spotting risks, …
When you’re in the thick of it, a fire department radio is an unbreakable lifeline. It’s your eyes and ears when smoke and noise make seeing or hearing next to impossible. This isn't just a piece of hardware; it’s the critical link that connects crews on the line, the command staff outside, and the dispatchers …
At its core, an EMS dispatch code is simply a shared language. It’s the shorthand dispatchers use to quickly classify an emergency call, figuring out its priority and what kind of situation responders are walking into. These codes are the foundation of systems like the Medical Priority Dispatch System (MPDS) and are what make an …
An operation management system is the digital command center that brings your people, equipment, and tasks together in one place. It’s designed to be your single source of truth, cutting through the noise of spreadsheets, multiple apps, and endless radio chatter to create a unified, real-time picture of what’s happening. What Are Operation Management Systems …
At its heart, incident command system software is a digital platform that takes the proven, time-tested principles of the Incident Command System (ICS) and puts them into a real-time, unified command center. It gives first responders, emergency managers, and really any organization the tools to coordinate personnel, track resources, and manage communications when a crisis …
At its heart, dispatching software is a command center that brings order to the chaos of managing teams in the field. It’s what separates a well-oiled machine from a crew just winging it with spreadsheets, endless radio chatter, and a whole lot of phone tag. It’s all about getting the right person, with the right …
Automatic Vehicle Location (AVL) is the tech that finally replaces guesswork with certainty. It gives you a live, real-time view of where every single asset is and what it’s doing at any given moment. This is way more than just dots on a map; it's a dynamic intelligence system built on GPS, communication networks, and …
In the high-stakes world of emergency response, every second and every dollar counts. Effective resource allocation is not just an administrative task; it is the backbone of operational success, directly impacting response times, personnel safety, and budget adherence. Choosing the right resource allocation strategies can transform a chaotic, reactive process into a streamlined, proactive system …